SCHEDULE AVAILABILITY OF SERVICE

Monday – Friday (except holidays)

8:00 AM – 5:00PM

 


 

WHO MAY AVAIL OF THE SERVICE

Residents/business establishments within the service area of Surallah Water District who are interested to avail of the water service.

 


 

REQUIREMENTS

    • 1 piece current 2×2 photo
    • Photocopy of any of the following: Lot Title, Current Tax Declaration, Notarized Deed of Sale, Contract to Sell/Certification attesting to the applicant’s ownership of the subject property for water service connection.Note: SWD may request other documents in the absence of any of the aformentioned.
    • For Lesse of Government Commercial Building/Stall:
      • 1 piece current 2×2 photo
      • Current Business Permit

    • For Temporary Connection (Contractors, Transient Vendors, etc):
      • 1 piece current 2×2 photo
      • Photocopy of any of the following: Contract, Lot Title, Current Tax Declaration, Notarized Deed of Sale of the subject property for water service connection


Note: For rented residential/commercial building, application should be in the name of property owner.

  • Fees
    • Service connection registration fee: Php 3,000.00
    • Private plumber’s labor charge: 40% of materials cost

 


 

SERVICE DURATION

A total of 3 hrs, & 35seconds – actual frontline activity, or 2 days and 35 minutes including turnaround time.

Note: Installation of plumbing requirements is within 2 days upon notice from applicant of the availability of required materials

 


 

HOW TO AVAIL THE SERVICE

Step 1

  • Submit to Customer Service Assistant the requirements for Water Service Connection (WSC).
  • Fill-out  Application Form for WSC.
  • Attend customer orientation on SWD policies for water service availment.

Step 2

  • Pay the Service Connection Registration Fee at the Cashier and present Official Receipt to Customer Service Assistant together with the duly filled-out Application for WSC.

Step 3

  • Receive the Customer’s copy of the approved application for WSC.
    Note: Wait the following day for SWD personnel to conduct pre-installation inspection and materials estimate.

Step 4

  •  Procure all materials listed in the Materials Estimate Form.
    Note: Upon availability of required materials, call or text SWD office for the schedule of installation by the private plumbers.

Step 5

  • Installation of new water service connection.
  • Sign Installation Report

End of Transaction

***Amended July 2018