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The SURALLAH WATER DISTRICT (SWD), created pursuant to section 5, Title II of P.D. 198 as amended, otherwise known as the “Provincial Water Utilities Act of 1973” has the following mandate:

  1. Acquire, install, improve, maintain and operate water supply and distribution systems for domestic, industrial, municipal and agricultural uses for residents and lands within the boundaries of the municipality of Surallah;
  2. Provide, maintain and operate wastewater collection, treatment and disposal facilities; and;
  3. Conduct such other functions and operations incidental to water resources development, utilization and disposal within the jurisdiction of Surallah, as are necessary or incidental to said purpose.

The Surallah Water District envisions to be a dynamic provider of sustainable and affordable potable water to the community.

The Surallah Water District commits to:

  1. Protect, conserve and manage the watershed areas of the Municipality of Surallah, South Cotabato in partnership with other stakeholders;
  2. Develop, expand and sustain the supply of affordable & potable water to a wider community.

We, the officials and employees of the Surallah Water District, commit to:

  • Supply our consumers with sufficient potable and affordable water, 24/7,
  • Ensure competent service with reduced consumers’ service cost,
  • Respond to consumers’ complaints and service requirements the soonest,
  • Value our water resources by supporting Laws and Programs for its protection and conservation,
  • Exert effort to serve our consumers promptly, efficiently, and with utmost courtesy.

As a responsible water service provider, these we pledge to our consumers.

Commercial Unit

Any interested person or entity within the service area of the district may avail of the water service provided they enter into a contract with the district. As such, the district has listed the reduced service procedures and minimum documentary requirement just to ensure the legal ownership and identity of the applicant.

Likewise, the applicant is required to attend the orientation on SWD policies, rules and regulations in the availment of water service prior to Contract signing.

Office or Division : Commercial Unit
Classification : Simple
Type of Transaction : G2C – Government to Citizen
G2B – Government to Business
G2G- Government to Government
Who may avail : The general public within the service area of Surallah Water District.
Checklist of Requirements Where to secure
1. One (1) copy of 2×2 photo Applicant
2. Proof of ownership, photocopy of any of the following:
a) Contract to Sell or Certification a0 Subdivision Owner
b) Lot Title b) Applicant
C) Current Tax Declaration c) LGU
d) Notarized Deed of Sale c) Applicant
For rented residential/commercial building/space, Water Service account shall be in the name of the property owner.
3. Photocopy of any government issued ID (Please bring original for verification purposes) Applicant
SWD may request other documents in the absence of any of the documents listed under item nos.2 in order to ascertain exact location, ownership or identity of applicant.
Client Steps Agency Action Fees to be Paid Processing Time Person Responsible
1. Attend orientation on SWD Policies, Rules and Regulations on water service availment 1.1 Conducts orientation of applicants on SWD policies, Rules and Regulations on availment of water service.

1.2 Inform those applicants with complete requirements to proceed to Customer Service for processing of their application for water connection.		 None 35 Minutes CSA-Commercial Unit

USO-Engineering Unit

Engineering A-Production Unit
2. Submit the complete requirements to Customer Service Assistant. 2. Evaluate the submitted requirements. If submitted requirements were complete, assist applicant in filling out Water Service Connection Agreement. None 5 Minutes Customer Service-Commercial Unit
3. Read and fill-out WSCA and return filled-out WSCA to Customer Service Assistant. 3. Check the filled-out WSCA and inform applicant to bring accomplished WSCA to Cashier for payment of Service Connection Fee. None 10 Minutes Customer Service-Commercial Unit
4. Submit to Cashier the accomplished WSCA and payment for the SCF. 4. Accept payment for SCF, issue Official Receipt, sign the “Witness” portion of WSCA and return WSCA to applicant together with the OR. For regular connection: ₱3,000.00

For Temporary Connection: ₱10,000.00		 2 Minutes Cashier-Finance Unit
5. Receive OR and signed WSCA, go back to Customer Service and submit the OR together with the WSCA 5.1 Receive WSCA together with OR and process approval of the WSCA. Record the approved application for water service connection.

5.2 Give original copy of WSCA to applicant, one (1) Booklet of SWD Citizen’s Charter and inform applicant of the schedule of inspection, estimates of needed materials, installation of water meter and appurtenances to be conducted by the SWD registered private plumber and the required fees to be paid to the private plumbers after installation had been completed.

5.3 Submit approved WSCA & attachments to Private Plumber for the schedule of inspection & estimates of materials and Supply Officer for the issuance of water meter.		 No fees 10 Minutes Customer Service-Commercial Unit
6. Received original copy of WSCA and 1 copy of SWD Citizen’s Charter booklet and wait for the inspection & materials estimate 6.1 Submit to applicant the estimates of materials to be procured & advise applicant to call SWD hotlines when materials are available.

6.2 Return approved WSCA & attachments to Customer Service Assistant. Wait for the applicant’s request for installation schedule.		 No Fees 2 Days Private Plumber
7. Procure required materials, call SWD hotline to schedule installation of water service connection. 7.1 Upon receipt of request for installation, submit approved WSCA & attachments to Supply officer for the issuance of water meter, meter seal & saddle clamp. None 5 Minutes Customer Service Assistant
7.2 Issue water meter, meter seal & saddle clamp (Materials Request & Issue Slip) to private plumber. None 10 Minutes Supply Officer
8. Wait for the private plumbers to install water connection

Sign Installation Report and pay directly to private plumbers		 8. Install water service connection within 2 days from notice of applicant, and upon completion of installation, request applicant to sign installation report and request for the required fees 40% of the cost of the materials 2 Days Private Plumber
TOTAL Variable Max. of 4 days, 1 hour & 2 minutes

This service can be requested in cases where change in ownership of the property occurs or any other reason where the existing account name is no longer practical to be used, provided that the required documents are submitted and procedures are complied with.

The applicant shall be required to attend orientation on SWD policies, rules, and regulations on water service availment.

Office or Division : Commercial Unit
Classification : Simple
Type of Transaction : G2C – Government to Citizen
G2B – Government to Business
G2G- Government to Government
Who may avail : All consumers of Surallah Water District
Checklist of Requirements Where to secure
If processed by Applicant
1. Competent Evidence of applicant’s Identity, which can be any of the following: Applicant
a) Signature Government Issued ID with photo and
b) Barangay Certificate with applicant’s signature or thumb mark.
c) Marriage Contract (Photocopy)
e) Notarized Deed of Sale of Lot tile in the name of applicant
f) Birth Certificate of applicant.
2. Waiver of Rights from the previous owner, or Death Certificate, in cases of death of the account holder. Applicant
3. Settlement of arrears, if there is any Customer Service Assistant & Cashier
Client Steps Agency Action Fees to be Paid Processing Time Person Responsible
1. Attend orientation on SWD Policies, Rules and Regulations on water service availment. 1. Conducts orientation of applicants on SWD policies, Rules and Regulations on availment of water service. After the orientation, inform applicant to proceed to customer service assistant for the next step. None 35 Minutes CSA-Commercial Unit

USO-Engineering Unit

Engineer A-Production Unit
2. Submit the required documents to customer Service Assistant 2. Accepts and evaluate veracity of submitted documents and inform applicant to settle account at the cashier, if there is any, if none, request applicant to fill out WSCA. Amount of arrears, fees, if there is any. 10 Minutes Customer Service Assistant-Commercial

Cashier-Finance Unit
3. Read, fill out & sign Water Service Connection Agreement(WSCA) 3.1 Review filled out WSCA and submit the same to the GM or his authorized representative for approval.

3.2 Furnish the new owner the approved original copy of WSCA and Citizen Charter booklet		 None 10 Minutes Customer Service-Commercial Unit
4. Receive approved original copy of WSCA and SWD Citizen Charter booklet
TOTAL None 10 Minutes

This service is extended to Senior Citizen consumers whose account had been active for at least one (1) year, provided that the senior citizen personally reside in the subject service area, the account classification is residential, and consumption must not exceed 30.cu.m for the billing period.

Office or Division : Commercial Unit
Classification : Simple
Type of Transaction : G2C – Government to Citizen
Who may avail : All Senior Citizen consumers.
Checklist of Requirements Where to secure
1. Photocopy of valid Senior Citizen ID personally submitted by the consumer or in her/his absence, his/her current whole body photo holding a current copy of any newspaper showing the current date.

Note: Bring original Senior Citizen ID for verification purposes. 		Office of the Senior Citizen.
Client Steps Agency Action Fees to be Paid Processing Time Person Responsible
1. Submit the required document/s to Customer Service Asst. 1.1 Evaluate the veracity of the submitted documents & verify from database if the account complies with the requirement. None 3 Minutes CSA-Commercial Unit
1.2 If compliant, assist applicant in filling out Application for Senior citizen Discount (if not, inform the applicant of the reason for the disapproval of application for senior citizen discount). None 5 Minutes
2. Fill-out Application for Senior Citizen discount and return to Customer Service Asst. 2. Process the approval of application for Senior Citizen Discount and furnish applicant of the copy of approved application for Senior Citizen Discount No fees 10 Minutes Customer Service-Commercial Unit
3. Receive the copy of approved application for Senior Citizen discount.
TOTAL No fees 18 Minutes

This service can be availed by the account holder or the immediate family of the account holder, in cases of death or of his/her the immediate family who had been living in the same account address.

Office or Division : Commercial Unit
Classification : Simple
Type of Transaction : G2C – Government to Citizen
Who may avail : The account holder/immediate family of the account holder who had been living in the same account address.
Checklist of Requirements Where to secure
1. Photocopy of the Death Certificate of the account holder or the immediate family of the account holder. 1. LGU-Civil Registrar’s Office
2. Customer’s copy of latest water bill. 2. Applicant/SWD
Client Steps Agency Action Fees to be Paid Processing Time Person Responsible
1. Submit requirements to the customer Service Assistant. 1.1 Evaluate veracity of the submitted requirements. If found compliant, process the application for death subsidy and submit to the GM for approval. None 10 Minutes CSA-Commercial Unit
1.2 Encode in the consumers’ database the necessary Billing Adjustment of the applicant & return to applicant the customer’s copy of water bill and inform client to pay the discounted water bill at the Cashier on or before the due date. None 5 Minutes
2. Receive the Customer’s copy of the water bill.
TOTAL No fees 15 Minutes

The service is extended to consumers free of charge in cases where the consumer needs the services of a plumber to replace their damaged gate valve or ball valve.

Office or Division : Engineering Unit
Classification : Simple
Type of Transaction : G2C – Government to Citizen
G2B – Government to Business
G2G – Government to Government
Who may avail : Consumers of Surallah Water District
Checklist of Requirements Where to secure
Service Request Form Customer Service Assistant
Client Steps Agency Action Fees to be Paid Processing Time Person Responsible
1. Consumers may fill-out Service Request Form, or they may call or text SWD hotlines.
Landline: 238-5129
Smart: 0917-895-2051
Globe: 0907-150-7968		 1.1 Process Service Request of the consumer. Advise consumer to procure the needed ball valve or gate valve & inform SWD office when gate-valve is available. None 4 Minutes CSA-Commercial Unit
1.2 Submit the Service request to maintenance for scheduling. None 4 Minutes
2. Call SWD hotlines upon availability of gate-valve and wait for the maintenance personnel to conduct the requested service. 2. Replace the damaged gate valve/ball valve of the consumer & request consumer to sign the “Conforme” portion of the Service Request form. Issue 1 copy of the signed service request form to consumer. None 1 Day USO-Engineering Unit

Engineering A-Production Unit
3. Sign Service request form conforming to the service conducted by the SWD maintenance personnel
TOTAL No fees 1 Day and 8 Minutes

The service is extended to consumers free of charge in cases where the consumer needs the services of a plumber to replace their damaged gate valve or ball valve.

Office or Division : Engineering Unit
Classification : Simple
Type of Transaction : G2C – Government to Citizen
G2B – Government to Business
G2G – Government to Government
Who may avail : Consumers of Surallah Water District
Checklist of Requirements Where to secure
Service Request Form Customer Service Assistant
Client Steps Agency Action Fees to be Paid Processing Time Person Responsible
1. Consumers may fill-out Service Request Form, or they may call or text SWD hotlines. 1.1 Process Service Request of the consumer and inform consumer to wait for the maintenance to conduct the requested service. None 3 Minutes CSA-Commercial Unit
1.2 Submit the request to maintenance for scheduling. None 4 Minutes
2. Wait for the SWD personnel to conduct the disconnection of water service (dislodge water meter) 2. Pull-out water meter and request consumer to sign the “Conforme” portion of the Service Request form and issue 1 copy of the signed service request form to consumer. None 1 Day USO-Engineering Unit

Engineering A-Production Unit
Sign Service request form conforming to the service conducted by the SWD maintenance personnel
TOTAL No fees 1 Day and 7 Minutes

Cashiering/Tellering Unit

Customers are obliged to pay their monthly bill. Failure to pay the required bill after the grace period shall be ground for disconnection of water service.

Office or Division : Cashiering/Tellering Unit
Classification : Simple
Type of Transaction : G2C – Government to Citizen
G2B – Government to Business
G2G- Government to Government
Who may avail :
Checklist of Requirements Where to secure
Water bill or exact account name Customer Service Assistant
Client Steps Agency Action Fees to be Paid Processing Time Person Responsible
1. Present water bill or exact account name and payment to cashier. 1.1 Accepts water bill and payment.

1.2 Encode payment of customer, print official receipt for the amount paid and give Customer’s copy of Official Receipt		 Amount of water bill 1 Minute for Regular Payments
2 Minutes for payment with BIR Form		 Cashier/Teller-Finance Unit
2. Receive official receipt and change if any.
TOTAL Variable 1-2 Minutes

Processing of checks for payment to suppliers/contractors, creditors shall start from submission of approved Disbursement Vouchers from the accounting unit.

Office or Division : Cashiering/Tellering Unit
Classification : Simple
Type of Transaction : G2C – Government to Citizen
G2B – Government to Business
G2G- Government to Government
Who may avail : Separated employees of the district.
Checklist of Requirements Where to secure
1. Claim stub Accounting Unit
2. Official Receipt 2. Supplier/Creditor
Client Steps Agency Action Fees to be Paid Processing Time Person Responsible
1. Go to Cashier & present claim stub on the indicated date and time to claim check. 1.1 Check claim stub and request client to issue Official Receipt equivalent to the approved amount of check. None 10 Minutes Cashier/Teller-Finance Unit
1.2 Request client to sign the “Payee” space in the approved Disbursement Voucher and in the “Received” column of the claim logbook and release check. None 2 Minutes
2. Issue Official Receipt equivalent to the amount of the approved check, sign in the “Payee” space of the Disbursement Voucher and claim logbook.

Receive check
TOTAL None 12 Minutes

Engineering & Production Unit

This service is extended to consumers in cases of high consumption or in house leak.

Office or Division : Engineering Unit
Classification : Simple
Type of Transaction : G2C – Government to Citizen
G2B – Government to Business
G2G- Government to Government
Who may avail : Consumers of Surallah Water District
Checklist of Requirements Where to secure
Service Request Form Customer Service Assistant
Client Steps Agency Action Fees to be Paid Processing Time Person Responsible
1. Consumer may fill-out Service Request Form, or they may call or text SWD hotlines. 1.1 Process Service Request of the consumer. Inform consumer to wait for the maintenance to conduct the requested service. None 3 Minutes Customer Service Asst/ Commercial unit
1.2 Submit the request to maintenance for scheduling. None 4 Minutes
2. Wait for the SWD personnel to conduct requested service 2.1 Check lines for possible leak/ or reread water meter to ensure correct meter reading of meter reader. None 1 Day Utilities Service Officer/ Engineering Unit
2.2 Write recommended action in the Service request form & explain to consumer the recommended repairs, if any. Engineer A/ Production Unit
2.3 Request consumer to sign the “Conforme” portion of the Service Request form& issue 1 copy of the signed Service Request.
3. Sign Service Request Form
TOTAL None 1 Day & 7 Minutes

Relocation/transfer of water meter applies when the current location of the water meter Is no longer practical in the present set up in the consumer’s premises. It may be due to construction of a perimeter fence or other improvement in the consumer’s service address.

To facilitate this request, required fee/s must be settled accordingly.

Office or Division : Engineering Unit
Classification : Simple
Type of Transaction : G2C – Government to Citizen
G2B – Government to Business
G2G- Government to Government
Who may avail :
Checklist of Requirements Where to secure
1. Service Request Form 1. Customer Service Assistant
2. Valid ID with photo for verification purposes of the requestor’s identity. 2. Applicant
Client Steps Agency Action Fees to be Paid Processing Time Person Responsible
1. Consumer fill-out Service Request Form and submit to Customer Service Assistance together with the required Valid ID 1.1 If requestor’s identity is valid, process the request & inform consumer of the fees:
a) ₱350.00 + 40% of cost of materials if transfer requires installation of saddle clamp
b) 40% of Cost of materials if transfer does not require installation of saddle clamp

1.2 Advice consumer to pay for the saddle clamp at the cashier.

1.3 Submit request to private plumber for scheduling.		 None 5 Minutes Customer Service Asst/ Commercial unit
2. Pay at the cashier if transfer requires installation of new saddle clamp, if not, proceed with the next step 2 Issue Official Receipt for saddle clamp. ₱ 350.00 2 Minutes
3. Wait for the private plumber to submit the list of needed materials. 3. Conduct estimates of the needed materials and submit the list to consumer. Inform the consumer to call SWD hotline upon availability of the materials. None 1 Day
4. Procure all the listed materials and call SWD hotline to request for schedule of relocation. 4. Inform private plumber to schedule relocation of water meter. None 5 Minutes Customer Service Assistant-Commercial Unit
5. Wait for the plumber to conduct relocation of water meter. 5. Conduct relocation/transfer of water meter.

After completion of the service, request consumer to sign the Service Request Form, request payment of labor fees and issue copy of signed Service Request Form.		 40% of cost of materials 2 Days Private Plumber
6. Sign and receive consumer’s copy of Service Request Form and pay the required service fee to the private plumber.
TOTAL Variable 3 Days & 12 Minutes

Account holder may request for the reconnection of disconnected water service provided that certain procedures and requirements had been complied with by the account holder.

Office or Division : Engineering Unit
Classification : Disconnected within 15 days- Simple
Disconnected more than 15 days but not over 90 days- Simple
Disconnected for 3 months – Complex
Type of Transaction : G2C – Government to Citizen
G2B – Government to Business
G2G- Government to Government
Who may avail : SWD consumers with disconnected accounts.
Checklist of Requirements Where to secure
1. Reconnection Fee
1.1 For accounts disconnected within 15 days:
a. Reconnection Fee of ₱200.00
b. Full payment of arrears, if any.
1.2 For accounts disconnected more than 15 days but not over 90 days:
a. Reconnection Fee of ₱500.00
b. Full payment of arrears, if any
1.3 For accounts disconnected for 3 months and above
a. Service Connection Fee
b. Arrears		 1.1 – 1.3 Customer Service Assistant
2. Valid ID with picture for identity verification purposes. 2. Applicant
Client Steps Agency Action Fees to be Paid Processing Time Person Responsible
1.1 Fill out Service Request Form at the Customer Service.

1.2 Submit Filled out SRF together with valid ID with photo to Customer Service Assistant.		 1.1 Accepts filled out SRF and Valid ID of requestor.

1.2 Verify from consumers’ database the account records to ascertain the number of days of inactive status and the arrears.

1.3 Issue statement of account and inform requestor to settle the amount at the cashier.		 No Fees 10 Minutes Customer Service Asst/ Commercial unit
2. Present statement of account to Cashier and pay the stated amount. 2. Receive payment and issue official receipt to consumer. Payment within 15 days from disconnection: ₱ 350.00 + arrears, if any
Payment after 15 days(but not over 90 days) from disconnection: ₱ 500.00 + arrears, if any
Payment after 90 days from disconnection: ₱ 3,000.00 + arrears, if any		 1 Minutes Cashier/ Finance Unit
3. Present Official Receipt of payment to Customer Service Assistant. 3. Process request for reconnection and inform consumer to wait for maintenance personnel to act on the request. None 4 Minutes Customer Service Asst/ Commercial unit
4. Wait for the SWD personnel to conduct reconnection of water service 4. Conduct reconnection of water service and request consumer to sign & receive copy of service request form. None a) For 15 days from disconnection: 1 Day
b) For more than 15 days from disconnection but not over 90 days: 3 Days		 Utilities Service Officer/ Engineering Unit
40% of cost of materials c) For more than 90 days from disconnection: 5 Days Private Plumber
5. Sign and receive consumer’s copy of service request form
TOTAL Variable Variable

This service can be availed of anyone provided that the requestor has to provide their own container for the bulk water they wish to procure.

Office or Division : Engineering Unit
Classification : Simple
Type of Transaction : G2C – Government to Citizen
G2B – Government to Business
G2G- Government to Government
Who may avail :
Checklist of Requirements Where to secure
None N/A
Client Steps Agency Action Fees to be Paid Processing Time Person Responsible
1. Client fills out the request for procurement of bulk water. 1. Receives the request and issue statement of account corresponding to the amount of the requested quantity of water and advice requestor to pay at the cashier. No Fees 5 Minutes Customer Service Asst/ Commercial unit
2. Present to Cashier the Statement of Account together with the payment. 2. Receives SOA and payment and issue corresponding official receipt. ₱ 413.00 for the first 10 cu.m. 1 Minute Pump operator/ Production unit
3. Present the Official Receipt to Customer Service. 3.1 Submit copy of filled out SRF to production unit for the schedule of water extraction.

3.2 Return OR to client and inform him /her to make available the water container at the date, time & location indicated in the SRF.		 No Fees 10 Minutes Customer Service Asst/ Commercial unit
4.1 Receive OR and copy of SRF

4.2 Proceed to the indicated location at the date and time indicated in the SRF for the extraction of water.		 4.1 Extract the exact water paid by the client.

4.2 Request the client to sign the SRF confirming that water had been received.		 No fees 30 Minutes for every 10 cu.m of water Pump operator/ Production unit
TOTAL Variable Variable

Flushing is conducted in cases where the SWD mainline was damaged due to road or canal clearing or road expansion activities conducting by government agencies.

The service is available from 5am to 6pm daily.

Office or Division : Engineering Unit
Classification : Simple
Type of Transaction : G2C – Government to Citizen
G2B – Government to Business
G2G- Government to Government
Who may avail :
Checklist of Requirements Where to secure
None N/A
Client Steps Agency Action Fees to be Paid Processing Time Person Responsible
1. Consumer may fill out Service Request Form, call or text SWD hotlines. 1.1 Customer Service Assistant process the request and inform consumer to wait for the maintenance personnel within the day to conduct flushing

1.2 Submit filled out SRF to engineering unit for action.		 None 5 Minutes Customer Service Asst/ Commercial unit
2.Wait for the maintenance personnel to conduct flushing. 2.1 Conduct flushing of blow-off along the consumer’s service area.

2.2 Request consumer to sign in the SRF attesting that the request had been acted upon. 		None 2 Hours

(Request after 6 Pm shall be acted in the morning)		 Utilities Service Officer/ Engineering Unit

Engineer A/ Production Unit
3. Sign and receive consumer’s copy of SRF.
TOTAL None 2 Hours & 5 Minutes

Human Resource Unit

201 file/employment records of a separated employee shall be released by the district upon request of the concerned former employee.

This includes Certificate of Employment with job descriptions/functions, salaries and benefits.

Office or Division : Engineering Unit
Classification : Simple
Type of Transaction : G2C – Government to Citizen
Who may avail : Separated employees of the district.
Checklist of Requirements Where to secure
1. Filled out Request Form-Employment Record Requestor/SWD Human Resource Unit
2. Approved Clearance – CSC Form No.7,s.2017
Client Steps Agency Action Fees to be Paid Processing Time Person Responsible
1. Go to HRM unit & submit filled-out request form together with approved clearance(CSC Form No.7,s.2017) to Human Resource Unit 1.1 Receive request, clearance and log request None 5 Minutes Industrial Relations Mgt Asst.-HRM unit
1.2 Get contact number from requestor & Issue claim stub indicating the date and time to claim and contact information for follow-up. None 2 Minutes
2. Wait for the indicated date and time to claim requested documents 2. Process the request None 3 Working Days IRMA/HRM unit
Second Visit
1. Return to HRM unit on the specified date & time to claim the requested document & present the claim stub.

Sign in the “received” column of the claim logbook.		 1. Request client to check the enumerated documents as per listing in the claim logbook. None 5 Minutes IRMA/HRM unit
TOTAL None 3 Days & 12 Minutes

Accounting Unit

The processing of Disbursement Vouchers may start after presentation of Statement of Account/Billing Statement or for procurement, after inspection and acceptance had been issued and upon submission of request for payment by the contractor, whichever is applicable for the type of procurement, or other deposits made in compliance with the procurement requirement.

Office or Division : Engineering Unit
Classification : Simple
Type of Transaction : G2C – Government to Citizen
G2B – Government to Business
G2G – Government to Government
Who may avail : Separated employees of the district.
Checklist of Requirements Where to secure
Request for Payment Supplier/Contractor
Client Steps Agency Action Fees to be Paid Processing Time Person Responsible
1. Go to Accounting unit & submit Statement of Account/Billing Statement, request for payment/progress payment/initial payment/full payment, refund of deposits/refund of cash performance, security/warranty. 1.1 Receive and log request. None 5 Minutes Industrial Relations Mgt Asst.-HRM unitSr. Acctg. Processor A-Accounting unit
1.2 Issue claim stub indicating the date and time to claim and contact information for follow-up 2 Minutes
2. Wait for the indicated date and time to claim requested documents 2. Process the request & submit approved Disbursement Voucher to Cashier for preparation of check. None 2 Working Days Sr. Acctg. Processor A & Division Manager C -Accounting unit
TOTAL None 3 Days & 12 Minutes
FEEDBACK AND COMPLAINTS MECHANISM
How to send a feedback Answer the client feedback form and drop it at the designated drop box at the customers’ lounge, SWD office.

Contact Information:
Landline: 238-5129
Mobile phone: 0907-150-7968
Email: service@surallahwaterdistrict.gov.ph.
How feedbacks are processed At 4:00 PM of every working day, the employee in charge at the PACD opens the drop box, compiles and records all feedback submitted.

Feedbacks requiring answers are forwarded to the concerned unit and they are required to answer within five (5) days from receipt of the feedback.

The answer of the office is then relayed to the concerned consumers

For inquiries and follow-ups, clients may contact telephone number 238-5129, or Mobile phone: 0907-150-7968
email: service@surallahwaterdistrict.gov.ph.
How to file a complaint Complainant may fill out our complaint form available at the PACD and drop at drop box located at customers’ lounge, SWD office.

Complaints can also be filled via telephone number 238-5129 or email at service@surallahwaterdistrict.gov.ph.

Make sure to provide the following information:
-Name of person being complained
-Incident
-Evidence

For inquiries and follow-ups, consumers may contact telephone number 238-5129 Mobile phone: 0907-150-7968,
email: service@surallahwaterdistrict.gov.ph.
How complaints are processed The assigned employee opens the complaints drop box at 4:00 PM of every working day and forward the same to the Complaints Officer. After evaluation, the Complaints Officer shall start investigation and submit the complaint to the concerned unit or employee for their explanation.

The employee or concerned unit submits to the Complaints Officer their explanation/answer to the consumer.

Complaints Officer will then make a report based on his/her investigation and the explanation/answer of the concerned employee or unit and submit the same to the General Manager for appropriate action.

The Complaints Officer releases feedback to the consumer.

For inquiries and follow-ups, consumers may contact telephone number 238-5129, Mobile phone: 0907-150-7968,
email: service@surallahwaterdistrict.gov.ph.
Contact Information of ARTA, CCB, PCC, ARTA : complaints@arta.gov.ph / 8478-5093
CCB : 0908-881-6565 (SMS)
PCC : 8888
Office Address Contact Information
Surallah Water District National Highway, Barangay Dajay, Surallah, South Cotabato Landline: 238-5129
Mobile: 0907-150-7968 / 0917-895-2051
email:service@surallahwaterdistrict.gov.ph.